ORDERS AND RETURNS POLICY
This page covers our policies about buying denim goods and services from denimmfg.com as well as returns.
Your online shopping experience and satisfaction with our products is our top priority. Understanding our rules about orders, returns and refunds is crucial. We recommend you read this section completely and contact us by phone or email if you have any question.
When you place an order for jeans or any other apparel production, samples, laundry work, garment treatments, trim sourcing and the likes, when you click the checkout button or enter your information in this website, you agree to the terms and conditions listed below.
When you order garment manufacturing, laundry services, treatments, denim samples, trim development and the likes, we guarantee everything will be made according to your specifications. If a product or service you receive is not made to your specifications, please let us know. We will fix, repair or redo at our discretion at no additional charge to you.
We encourage customers to come visit our facilities. You'll get to see our cutting room, sewing lines, fabric inventory, laundry... and get a real feel for the quality denim goods you are getting.
We will acknowledge your order and contact you if we need any detail within 1 business day of receipt
Lead times vary depending on the type of production or service you are ordering
Average lead times are given on product and services pages when possible. These lead times are the average time it takes us to complete the products or services and only start from the moment we have complete information.
Once we have complete information about the sample, production or service on your order we will confirm your delivery date
Some products and services display a price. When a price is displayed it’s what you pay to receive the goods or services shown on the page or a deposit on a production order. For example ordering a sample or samples package of any kind have a fixed price show on the product page. That price is what you pay to receive the sample. Another example is ordering full package production, in that case, the price shown is a deposit, there will be an additional charge after we cost the garment you want to make.
When a price is not show or shows $0: production orders and some services like denim laundry and garment treatments, when we do not yet know what the price will be show a price of $0. A price of $0 does not mean it's free. When you add those to your shopping cart you start the ball rolling. We contact you to gather more information and give you a quote. Costs shown on quotes are valid for 10 days after we give them to you.
Prices may change at our discretion without prior notice to you. The price will not change after we have accepted your production order unless you make changes.
We give a best guess estimate (usually +/-$3) within 1 business day from the time you submit a picture or a sample. This will give you an idea of how much it will cost to make the 100 piece minimum production. If you are not happy with our estimate, please cancel your order within 72 hours for a full refund.
Please refer to each specific product page for type of price. If it's a deposit it will say so in the description.
Reference fit samples:
Many customers send us very expensive jeans from brands like Adriano Goldschmied, Amiri, Burberry... We do our best to return those samples intact. Please note however than in case of loss, theft or damage of any kind and for any reason, we are only liable for up to $100 per sample ordered. If you ordered and paid for a counter sample, our liability is limited to $100 regardless of the actual value of the sample you sent us. If you sent us reference samples and did not order and pay for a counter sample, our liability is $0 in case of any kind of loss or damage for any reason.
We offer to redo a sample in the event of a change due to fit, wash or other reasons that would require a new sample. The decision to redo the sample is at our sole discretion. A $50 redo fee will be charged to cover the freight and other incidentals. The fee for a second redo is $350.
For your safety and security we only accept PayPal and wire transfers. Customers who do not have a PayPal account can checkout via PayPal using a credit card. There is no need to create a PayPal account.
Wire transfer instructions are displayed on the checkout screen and can be sent to you via email upon request.
Cancellations and refunds:
You may cancel your order for a full refund within 5 business days of placing it.
After 5 business days, all sales are final. We may retain a fee and refund a portion of your payment in certain cases. For example, if you order a full trim development package and want to cancel after 5 business days we may charge a cancellation fee if we have already placed your trim sample orders. If you placed an order for jeans production and cancel after we already started cutting your goods or after they are already done, the refund amount may be $0.
Refunds after 5 business days are entirely at our discretion and based on the amount of work we have spent on your project.
In certain cases the 5 business days period is extended to start from the time we give you an estimate, please see each individual product detail page to see if the 5 business days to cancel start from the time we give the estimate.
The prices shown on the site and / or the quote we give you include ground or ocean shipping anywhere in the world. Please contact us if you would like expedited shipping.
In certain cases we may require additional shipping fees. For example, remote areas, special items that are very large and/or very heavy…
If you refuse your shipment from us or it comes back to us undelivered for any reason, you will be responsible for the shipping cost both ways.
Since all the garments, trim and services are produced to your specifications and with your brand / labels, all sales are final; we do not accept returns.
Damaged, off specs:
If we produced a garment outside of your specifications or if we sent it to you damaged, we will fix, repair or replace at no extra charge to you.
This agreement is governed by the laws of the State of California. Any litigation must be brought to the appropriate court in the County of Los Angeles California.